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White Glove Installation

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Delivery, Shipping & Pickup

Delivery, setup & installation

Get A Smooth Delivery So You Can Start Loving Your Product Today

Get delivery and installation details for your appliance purchase
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Need details on furniture delivery and setup?
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Easy Steps For A Smooth Delivery
Please Note:
  • We inspect the product at our warehouse, so it may not arrive in the manufacturer’s box.
  • We use local delivery contractors, so the person who arrives at your home may not be a Conn’s employee.
  • We have a great delivery track record, but occasionally mistakes happen. If you experience issues, please contact your local store or call 877-358-1252.

Review Details

Review the delivery details of your product. If you financed your purchase through Conn’s you will need to sign all loan documents before delivery can happen.

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Confirm Next Day Delivery

The day before delivery you will receive an email, text and/or phone call for you to confirm delivery. You must respond by 4:30pm local time to receive the delivery on the following day.

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Receive 3-Hour Window

After confirmation, you will receive an email, text and/or phone call with your 3-hour window the evening before delivery.

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Receive Your Product

You will receive a call when your driver is in transit to your location. You can also track your order here. Once setup and/or installation is completed (as applicable), product will be demoed and customer signature will be required.

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Major Appliances Delivery, Setup & Installation

We want your product working when we leave! If parts are needed to complete the install, we’ll ensure you have also purchased the necessary components to get your product working.

Major Appliances - Standard Installation
Please Note:
  • We inspect the product at our warehouse, so it may not arrive in the manufacturer’s box.
  • We use local delivery contractors, so the person who arrives at your home may not be a Conn’s employee.
  • We have a great delivery track record, but occasionally mistakes happen. If you experience issues, please contact your local store or call 877-358-1252.

For our standard installation, we will connect electric, water, ventilation, and gas to appliances as per the manufacturer specifications. (some exclusions apply2) Additionally, some items require complex installation at an additional charge (e.g., dishwashers, gas appliances with propane), see details below.

Washing Machine
  • Install new fill hoses purchased from Conn’s to existing drain
  • Install pedestals purchased from Conn’s
  • Stack laundry set (if stacking kit and stacking laundry pair have been purchased from Conn’s)
  • Level unit
  • Test and demo of basic functions
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Electric Dryer
  • Install pedestals purchased from Conn’s
  • Install new dryer vent to customer’s venting system (note: we are unable to connect to plastic or Lamiflex dryer venting)
  • Install new dryer cord purchased from Conn’s
  • Stack laundry set (if stacking kit and stacking laundry pair have been purchased from Conn’s)
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Gas Dryer

Note for VA Customers: Gas dryer installation must be scheduled separately from delivery at an additional charge. Install does not include gas hook up, but does include:

  • Install pedestals purchased from Conn’s
  • Install new dryer vent to customer’s venting system (Note: we are unable to connect to plastic or Lamiflex dryer venting)
  • Install new dryer cord purchased from Conn’s
  • Stack laundry set (if stacking kit and stacking laundry pair have been purchased from Conn’s)
  • Stack laundry set (if stacking kit and stacking laundry pair have been purchased from Conn’s)
  • Level unit
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Basic Electric Range
  • Install anti-tip bracket (required by code)
  • Install anti-tip bracket (required by code)
  • Install new range cord purchased from Conn’s
  • Level Unit
  • Test and demo of basic features
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Basic Gas Range

Note for VA customers: Installation must be scheduled separately from delivery at an additional charge. Install does not include gas hook up, but does include:

  • Install anti-tip bracket (required by code)
  • Install anti-tip bracket (required by code)
  • Install new range cord purchased from Conn’s
  • Level Unit
  • Test and demo of basic features
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Refrigerator
  • Install and level new unit
  • Connect new braided water line purchased from Conn’s to cut off valve within sight of refrigerator (see details)
  • Unable to install without an easily accessible shut off valve
  • Unable to install to corroded or damaged lines, valves, and outlets
  • Unable to install to copper lines
  • Place shelves
  • Purge water through door after connections are made
  • Test and demo of basic features
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Major Appliances - Complex Installation
Please Note:
  • We inspect the product at our warehouse, so it may not arrive in the manufacturer’s box.
  • We use local delivery contractors, so the person who arrives at your home may not be a Conn’s employee.
  • We have a great delivery track record, but occasionally mistakes happen. If you experience issues, please contact your local store or call 877-358-1252.
For complex installations – such as dishwashers and built-in ranges – a separate appointment will need to be scheduled and an installation fee will be charged. The installation visit must happen after the delivery visit. Price varies. See your local store for details or call 877-358-1252 for online orders.
Gas Dryer
  • Install new flex line purchased from Conn’s to shut off valve (note: shut off valve must be located directly behind unit)
  • Level unit
  • Test and demo of basic functions
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Gas Range
  • Install new flex line purchased from Conn’s to shut off valve (note: shut off valve must be located directly behind unit)
  • Level unit
  • Test and demo of basic functions
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Dishwasher

Note: Installation must be scheduled separately from delivery at an additional charge. Delivery does not include installation.

  • Install to easily accessible water cut off valve (see details)
  • Unable to install without an easily accessible shut off valve
  • Unable to install to corroded or damaged lines, valves, and outlets
  • Unable to install to copper valves
  • Level new unit
  • Test and demo of basic functions
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Over The Range Microwave and Vent Hoods

Note: Installation must be scheduled separately from delivery at an additional charge. Delivery does not include installation

  • Install and level new unit
  • Test and demo of basic functions
  • Note: We are unable to install mounts to backsplashes
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Built-in-Range
  • Install and level new unit
  • Test and demo of basic functions
Additional Categories
Furniture Setup
Due to liability, safety, health, and manufacturer warranty concerns, Conn’s HomePlus is unable to perform the following:
  • Haul away furniture
  • Modify house or property
  • Hook up product involving hardwire
  • Hook up power cord to an ungrounded (2 prong) outlet
We’ll setup your new furniture, which includes:
  • Assembling new product per manufacturer’s specifications
  • Removing all shipping material
  • Review operation of power units (if applicable)
  • Review basic care instructions
Please ensure to verify that you have received the correct product, as furniture cannot be returned unless inspected by a Conn’s Service technician and found to have a manufacturer’s defect.
Mattresses Setup
Due to liability, safety, health, and manufacturer warranty concerns, Conn’s HomePlus is unable to perform the following:
  • Haul away mattresses with infestations
  • Modify house or property
  • Hook up power cord to an ungrounded (2 prong) outlet
  • Hook up product involving hardwire
We’ll setup your mattresses, which include:
  • Removing all shipping material
  • Review basic care instructions
  • Review operation of power units (if applicable)
  • Review basic care instructions

Please ensure to verify that you have received the correct product, as mattresses cannot be returned unless inspected by a Conn’s Service technician and found to have a manufacturer’s defect.

If you are dissatisfied with your mattress at the time of delivery, please refuse the item(s) and call 877-358-1252 to have your item(s) redelivered or refunded if necessary.

TV, Audio & Electronics Installation
Due to liability, safety, health, and manufacturer warranty concerns, Conn’s HomePlus is unable to perform the following:
  • Program remotes for other equipment
  • Mount TVs to a wall if wall mount is also purchased from Conn’s
  • Mount TVs in select areas
  • Modify house or property
  • Hook up power cord to an ungrounded (2 prong) outlet
  • Hook up product involving hardwire
We complete basic installation for your TV or audio device, which includes:
  • Hooking up to existing coaxial and/or HMDI devices

For complex installations – such as mounting TVs to a wall – a separate appointment will need to be scheduled and an installation fee will be charged.

The installation visit must happen after the delivery visit. Price varies. See store for details or contact customer support for online orders.

Fitness Equipment Installation
Building fitness equipment requires a separately scheduled appointment and fee. The installation visit must happen after the delivery visit. Price varies. See store for details or call 877-358-1252 for online orders.
Air Conditioners Installation
Due to liability, safety, health, and manufacturer warranty concerns, Conn’s HomePlus is unable to perform the following:
  • Modify house or property
  • Hook up power cord to an ungrounded (2 prong) outlet
  • Hook up product involving hardwire
  • Install or connect any non-Conn’s product or accessories
  • Install to corroded or damaged lines, valves, and outlets
Installing air conditioners requires a separately scheduled appointment and fee. The installation visit must happen after the delivery visit. Price varies. See store for details or call 877-358-1252 for online orders.
  • We offer standard 1st floor window installation
  • We are unable to do in-wall installation
Riding Mowers Setup
We want your equipment working when we leave! For gas equipment, you must have fresh gasoline ready so we can test and demo basic functions.

If you are dissatisfied with your riding mower at the time of delivery, please refuse the item(s) and call 877-358-1252 to have your item(s) redelivered or refunded if necessary.

Delivery & Haul Away Pricing
Parcel Shipping & Store Pickup
Parcel Shipping via FedEx

Parcel shipping costs are calculated based on the location, weight of the product, and the shipping speed selected. Some items may not be delivered via shipping methods due to their size and weight which includes major appliances, electronics, fitness equipment, furniture, and mattresses.

  • On average, orders are processed within 24 hours.
  • Conn’s only ships FedEx within the United States in the trade areas of AL, AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN, TX, and VA.
  • Shipping options range from:
  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
Store or Warehouse Pickup
At stores where Store Pickup is available, you can buy items online and pick them up in a store to avoid shipping and delivery charges - excludes furniture, mattresses and major appliances. For picking up orders at a warehouse, most items are available including furniture, mattresses, and major appliances.
  • Place your order and wait to receive a “Ready for Pick Up” email which is separate from your order confirmation
  • Bring your ID, copy of your “Ready for Pick Up” email to the store
  • We’ll hold your item for 2 days, if you don’t make it in by then we’ll cancel the order and refund your method of payment
  • If you chose to have someone else pick up your order, inform your local store or contact our eAgent at 866-765-1513. Orders will not be released without proper identification and order number.
Product Availability & Pre-Ordered Product Delivery
Product Availability
All products shown on Conn's website are subject to availability. While we plan for sufficient quantities, extraordinary demand may limit our ability to fill your order. In the event that a product you have ordered is temporarily out of stock, we will promptly inform you of the earliest date that you may expect to receive your complete order.
Pre-Ordered Product Delivery
Pre-ordered products are products that are typically very new to the market and we do not have them in our warehouses due to how new they are. With pre-order products, it may take up to 30 days to ship unless otherwise stated. Please review the pre-order product description for more details.
Having issues or concerns with your delivery? Contact us

If you are having any issues, concerns or questions about your delivery please contact us anytime.

Call Us

Frequently Asked Questions

  • Do you inspect the product before it arrives at my home?

    Yes. We open and inspect product before it is loaded on the home delivery truck. That means select items will arrive to your home with blankets wrapped around the item, not the original vendor packaging.

  • Can I ship my order to an address other than my billing address?

    Yes. We can ship your order to an alternate address that is on file with Conn's. If the ship-to address is not on file with Conn's, please contact Conn's and have the additional address added. Please allow up to 24 hours to verify the address with Conn's.

  • Can I select my own delivery time frame?

    Although time frames cannot be selected, they are provided the evening before delivery. You will receive a phone call, text, or email confirming you can still receive the delivery the following day.

  • How do I change my delivery time?

    If you need to change the Conn's delivery time, please call our Delivery Call Center at (844) 894-0717 to reschedule for a different day.

  • Will I get a call before the team shows up?

    You will receive an automated call providing an estimated time of arrival, or ETA once our team is in transit to your home.

  • Do I need to be there for the delivery or can someone else accept it for me?

    Must be 18 years of age or older to accept delivery except in Alabama (must be 19 years of age or older to accept delivery in Alabama).

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1.Subject to availability, qualifying purchases, and select days. Next Day Delivery is limited to delivery within qualifying zip codes and will be noted in the product description. Next Day Delivery is not always available for online orders. Qualifying purchases made after 5:00 PM will not be guaranteed Next Day Delivery. No Next Day Deliveries on Thanksgiving, Christmas, and Easter. Installation may require an additional appointment and fees. Mileage surcharges may apply.

2.We are unable to perform the following:
  • Install or connect any non-Conn’s product or accessories
  • Install a gas or water appliance without an easily accessible shut off valve
  • Install to corroded or damaged lines, valves, and outlets
  • Modify the house or property
  • Hook up power cord to an ungrounded (2 prong) outlet
  • Hook up product involving hardwire